FAQ
You've got Questions.
We've got Answers.
Frequently Asked Questions
Can you customize your services to fit my needs?
Absolutely! Every business is different. We'll work with you to create a support plan that fits your systems, priorities, and budget.
Is my personal and financial data safe with you?
We use trusted and secure cloud-based tools with two-factor authentication, encrypted storage, and follow best practices for data handling to ensure your sensitive information stays protected. We follow strict confidentiality practices.
What industries do have experience with?
We have experience supporting clients across a range of industries, including Construction, Creatives, Transportation, Oil & Gas, Rental Property, and Agricultural. Our adaptable systems and workflows allow us to tailor our services to meet specific needs of each business regardless of industry.
Do you offer one-time or ongoing support?
We offer both. While most of our clients benefit from ongoing monthly support, we also provide one-time services like setting up digital filing systems, task management software set up, custom form/app creation, or cleaning up books.
Are you insured?
Yes, we carry comprehensive business insurance to protect both our clients and our operations. This includes liability coverage and other protections that ensure we meet industry standards for safety, security, and professionalism—so you can feel confident working with us. We are happy to provide proof of insurance upon request.
Do I have to be local to work with you?
Not at all! We serve clients in many locations near and far through secure, remote services. Most of what we do can be handled entirely online—with clear communication, efficient processes, and secure tools like our client portal and easy-to-use submission app.
Is hiring a bookkeeper really necessary?
You may be able to survive without a bookkeeper but you will THRIVE with one. Clean books are necessary to secure loans or financing, to catch fraudulent transactions, to manage cash flow, and to project business performance.
How do I get started?
It all begins with a free discovery consultation. We'll chat about your needs, what you are currently managing, and where we can step in to support. If it feels like a good fit, we'll create a custom plan, and once accepted, we'll begin our onboarding process.
Benefits of Outsourcing Administrative and Bookkeeping Services
Outsourcing your administrative and bookkeeping tasks to a professional support partner like Office Matters LLC gives your business a strategic edge.
Here's how:
Save time and focus on growth
Free up valuable hours by delegating time-consuming tasks like filing, data entry, invoicing, and reconciliation—so you can focus on revenue-generating activities and leadership.